Companies that offer pay-TV service add-ons such as internet and telephone, which are intended to boost consumer purchasing decision. Despite this, maybe the results are not favorable and is reached qualify as unsatisfactory.
Internet and telephone are complements of service companies offer pay television, which aims to provide better experience if but not all provide optimal results, because 13 percent of those who have contracted Internet service and cable points to be very dissatisfied, the study “customer service PayTV” developed by the Merca2.0 Research Department.
on the other hand, have cable, internet and phone can be a rewarding experience, since the study it indicates that 35.4 percent are satisfied with the theme, similar to those that have only service in cable where 40.9 percent get results optimal case.
From an overview noted that 13 percent of respondents say they were very satisfied with the results of their contracts, 38.3 percent are only satisfied, while 33 percent are in a medium, 9.6 unsatisfied point and 6.1 percent very dissatisfied.
the study “customer service PayTV” prepared by the Research Department of Merca2.0 response has 389 people.
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